PIXELTOPROCESS.COM

Designing with empathy.
Leading with clarity.
Scaling with purpose.

I help product teams move fast without losing sight of the people they're building for.
Michael begrudgingly posing for a headshot - this is actually my smile.

About

A friendly wave hello
Hi, I'm Michael - a designer, mentor, and product strategist.
I lead by example, mentor with intention, and bring structure to the messy middle of product development. My work is driven by user insight, shaped by strong partnerships, and grounded in what delivers real value. Lately, I’ve been digging into how AI can enhance the creative process while keeping people at the center.

Recent Achievements

+48%
Growth in adoption
Lead UX enhancements that boosted feature adoption by 48%, improving user engagement and retention.
-35%
Reducing Support Tickets
Revamped user flows and self-service tools, cutting support ticket volume by 35%.

Case Study Preview

A sneak peek at some of my favorite design adventures - challenges tackled, insights uncovered, and products transformed. Want the full story? Head over to my portfolio for the details!
Definitive GO mobile app. Check out the product design story in my portfolio

Healthcare data on the go

In the fast-paced world of healthtech sales, waiting on data is a deal killer. Biopharma Account Executives need instant, mobile access to insights because “I’ll check when I’m back at my desk” doesn’t close deals.

This mobile application puts real-time healthcare data at their fingertips, turning missed opportunities into quick wins and long waits into instant action.

B2B SaaSSales Enablement featureHealtech / Health tech / Healthcare Technology - featureEnterprise Softare - feature
32%
DAU
"Question everything. Learn something. Answer nothing." - Euripides"
41%
MAU
"Question everything. Learn something. Answer nothing." - Euripides"
78%
Adoption Rate
View my portfolio
Coverage Verification Dashboard

More insights - less insurance drama

79% of physicians report that prior authorization delays lead patients to abandon treatment - which means lost revenue and worse health outcomes.

The Coverage Verification Dashboard gives medical practices an instant snapshot of their payer performance, verification rates, and staff trends so that they can optimize their workflows to prevent delays in care and loss in revenue.

Healtech / Health tech / Healthcare Technology - featureMachine Learning - FeatureForecasting - featureEnterprise Softare - featureB2B SaaS
97%
TCS
"Question everything. Learn something. Answer nothing." - Euripides"
↓ 18%
Claim Denials
92%
Task Completion

Skills

Skills: User Experience & Product Strategy

User Experience &
Product Strategy

  • User Centered Design (UCD)
  • Product strategy alignment
  • UX roadmapping
  • Design thinking & facilitation
  • Information Architecture (IA)
  • Conversion Rate Optimization (CRO)
  • MVP definition and validation
Skills: Research & Data-driven Design

Research &
Data-driven Design

  • UX Research strategy (UXR)
  • Qualitative and quantitative research
  • Usability testing and heuristic evaluation
  • A/B testing and experimentation
  • Data-driven decision making
  • Behavioral analytics (Pendo, Mixpanel, Google Analytics)

Interaction Design &
Visual Layout

  • Wireframing and prototyping (Figma, Sketch, Adobe XD)
  • Design systems & scalable UI frameworks
  • Accessibility and inclusive design (WCAG, ADA Compliance)
  • Motion and micro-interaction design
  • High-fidelity UI and interaction patterns

Leadership &
Team Development

  • Building & scaling design teams
  • Cross-functional collaboration (Engineering, Product, Marketing, Sales)
  • Hiring, mentorship and career development
  • Design evangelism and stakeholder alignment
  • Remote and global team management

Design Operations &
Process

  • DesignOps and workflow optimization
  • Agile, Lean UX and Double Diamond Processes
  • Sprint planning and execution
  • Design review and feedback loops
  • Measuring and scaling UX maturity
  • Documentation and knowledge management

Technology &
Implementation

  • Design-to-Dev handoff (Zeplin, Zeroheight, Marvel, Figma)
  • Component-based design and tokens
  • Design system implementation in front-end frameworks
  • Accessibility & performance optimization
  • Understanding of React-based UI libraries (MUI, Kendo, Tailwind)

Business &
Marketing Knowledge

  • UX ROI and business impact
  • Fintech and healthtech compliance (HIPPA, PCI, ect.)
  • SaaS and Enterprise UX best practices
  • Go-to-market (GTM) strategy

Innovation &
Emerging technologies

  • Generative AI and Machine Learning in UX research and design
  • Conversational and voice interfaces
  • Blockchain and web3 UX
  • Future-proofing digital experiences

Storytelling &
Influence

  • Crafting UX narratives for stakeholders
  • Data-driven storytelling
  • Presenting & evangelizing UX
  • Executive-level communicatin
  • Workshop design and facilitation
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